Privacy Policy

Important: This Privacy Policy describes how StaffRecorder handles information. It should be read together with our Terms of Service, especially sections on recording notice, Customer content, and Google Drive. Final interpretation may require review by a qualified attorney.

This Policy applies when you visit staffrecorder.com, use our web dashboard, install our desktop application, or otherwise use the Service (collectively, the "Service").

1. Who we are

StaffRecorder ("StaffRecorder," "we," "us," or "our") operates the Staff Recorder platform for staffing agencies and employers. For privacy questions or requests relating to this Policy, contact us at info@staffrecorder.com.

2. What data we process

Depending on how you use the Service, we may process:

• Account data — such as your name, email address, organization or agency name, role, and settings you provide when registering or managing an account.
• Operational and usage data — information needed to run the Service, including shift schedules, attendance summaries derived from recordings, invitation and team-management data, log and diagnostic data, and metadata about recording sessions (for example timestamps, duration, upload status, and file size).
• Authentication data — credentials and tokens used to sign in and keep sessions secure.
• Support and billing data — messages you send us, contact form submissions, and subscription or payment information processed by our payment providers.

Screen recordings. When staff use the desktop app during an authorized shift, the Service captures screen recordings. The content of those recordings is uploaded to the Google Drive account connected by the agency. That content is under the agency's control — not StaffRecorder's permanent file store. We may temporarily process recording data in transit or in our systems solely to facilitate upload, playback in the dashboard, and related Service features as configured by the agency.

Screen recordings may show sensitive information visible on a user's screen. Agencies are responsible for deciding whether recording is appropriate and lawful for their situation.

3. How we use data

We use the information described above to:

• Provide, operate, and maintain the Service
• Create and manage accounts, teams, shifts, and role-based access
• Process subscriptions, billing, and account administration
• Provide customer support and respond to inquiries
• Send transactional messages (for example invites, password resets, and service notices)
• Monitor security, prevent abuse, troubleshoot errors, and improve reliability
• Comply with law and enforce our Terms of Service

We do not sell personal information. We do not use recording content for advertising or unrelated commercial purposes.

4. Screen recordings and Google Drive

Staff Recorder is designed so completed screen recordings upload to the agency's own Google Drive(typically in folders such as StaffRecorder / Recordings). The agency chooses which Google account to connect, controls folder structure, sharing, and retention in Drive, and may open or export files directly in Google's tools.

StaffRecorder's role is to facilitate capture and uploadof recordings and to display session information in the dashboard according to the agency's configuration. We are not the long-term custodian of recording files once they are delivered to the agency's Drive. Agencies should configure Drive and internal policies in line with their legal obligations and client requirements.

This is consistent with our Terms of Service: agencies must provide appropriate notice before recording and retain ownership and control of Customer Content, including recordings.

5. Roles and access

The Service uses role-based access within each agency account. At a high level:

• Agency Admin (owner) — full agency settings, billing, Google Drive connection, invites, and broad visibility across the team.
• Managers — team visibility, recordings, and attendance according to permissions; typically cannot connect or disconnect Google Drive.
• Employees— access to their own shifts, recordings, and related data; cannot access other staff members' recordings unless permitted by role.

The agency is responsible for assigning roles correctly, limiting access appropriately, and ensuring staff understand when recording may occur. See our Terms for lawful monitoring obligations.

6. Sharing and processors

We may share information with service providers that help us operate the Service, under contracts that require appropriate protection of the data. Categories include:

• Cloud hosting and infrastructure
• Authentication and identity services
• Email and transactional messaging
• Payment processing
• Customer support and error monitoring tools

When an agency connects Google (for sign-in or Google Drive), Google processes information under its own terms and privacy policy. We may also share information with authorized users within the same agency according to role permissions, or when required by law, to protect rights and safety, or in connection with a merger or acquisition with notice where required.

We do not sell personal information.

7. Retention

We retain account and operational data for as long as the agency account is active and for a reasonable period afterward as needed for billing, security, legal compliance, and dispute resolution.

Recording retention is controlled by the agency in Google Drive. Deleting recordings in Drive, disconnecting Drive, or closing an account may affect what remains accessible through the Service. Backup copies in our systems, if any, are purged according to our operational schedules.

8. Security

We use measures designed to protect information, including encryption in transit, access controls, and separation of agency accounts. No system is perfectly secure. Agencies and users should use strong credentials, protect devices running the desktop app, and follow the practices described on our Security page.

9. Rights and contact

Depending on your location, you or your agency may have rights to access, correct, delete, or restrict processing of certain personal information.

• Recording and employment-related data — staff should contact their agency or employer first. Agencies control most recording and workforce data processed through the Service.
• Direct requests to StaffRecorder — email info@staffrecorder.com with enough detail for us to verify your request. We may ask for additional information, redirect requests to the relevant agency, or decline requests that we cannot fulfill under law or our agreements with customers.

The Service is not directed to children under 16. If you believe we have collected a child's personal information without appropriate authorization, contact us.

10. Changes

We may update this Policy from time to time. When we make material changes, we will post the updated Policy on this page and update the "Last updated" date. Continued use of the Service after changes become effective constitutes acceptance of the revised Policy. If you do not agree, you should stop using the Service.

Privacy questions: info@staffrecorder.com