These Terms of Service ("Terms") govern access to and use of the StaffRecorder website, web application, desktop application, APIs, and related services (collectively, the "Service") operated by StaffRecorder ("StaffRecorder," "we," "us," or "our").

By creating an account, downloading the desktop app, or using the Service, you agree to these Terms and our Privacy Policy. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

If you do not agree, do not use the Service.

1. Eligibility and accounts

• You must be at least 18 years old and capable of entering a binding contract.
• You must provide accurate registration information and keep it current.
• You are responsible for all activity under your account and for safeguarding credentials.
• You must notify us promptly of unauthorized access at info@staffrecorder.com.
• We may refuse registration, suspend accounts, or terminate access at our discretion for any reason.

2. The Service

StaffRecorder provides software tools for agencies and employers to manage teams, schedule shifts, review attendance, and — where enabled — capture screen recordings during authorized work periods. We are a technology provider only. We do not employ, supervise, or manage your staff, and we are not a party to your agreements with employees, contractors, or clients.

We may modify, suspend, or discontinue any part of the Service at any time, with or without notice. Features may vary by plan, platform, or region. Beta or preview features are provided without warranty and may change or be withdrawn without liability.

3. Customer responsibilities — lawful monitoring

YOU ARE SOLELY RESPONSIBLE for how you configure and use the Service, including full compliance with all laws relating to employment, workplace monitoring, electronic communications, privacy, data protection, notice, consent, and cross-border transfers in every jurisdiction where you operate.

• Obtain all required notices, consents, and authorizations before recording or monitoring anyone
• Inform personnel when recording may occur, through policies and methods required by applicable law
• Use recordings only for legitimate business purposes — not harassment, discrimination, or unlawful surveillance
• Control who within your organization may access, download, or share recordings
• Define retention, deletion, and client-sharing policies for recordings
• Ensure recorded personnel are informed of their rights under local law

StaffRecorder does not provide legal, HR, or compliance advice. You must consult qualified professionals before deploying monitoring software. Your use of the Service does not constitute our approval of your monitoring practices.

4. Acceptable use

You agree not to:

• Violate any law or infringe intellectual property, privacy, or other rights
• Record individuals without lawful authority or required notice/consent
• Access or attempt to access another agency's data, accounts, or recordings
• Reverse engineer, scrape, or circumvent security except where legally permitted
• Introduce malware, perform penetration testing without written consent, or disrupt the Service
• Resell, white-label, or sublicense the Service except as expressly authorized in writing
• Use the Service to store or transmit unlawful, obscene, or malicious content

We may investigate, cooperate with authorities, and suspend or terminate access immediately without refund if we reasonably believe misuse, fraud, or legal risk exists.

5. Customer content and license

You retain ownership of data, recordings, and materials submitted through the Service ("Customer Content"). You grant StaffRecorder a worldwide, non-exclusive, royalty-free license to host, process, transmit, back up, and display Customer Content solely to provide, secure, maintain, and improve the Service as you direct.

You represent and warrant that: (a) you have all rights to submit Customer Content; (b) our processing will not violate law or third-party rights; and (c) Customer Content does not contain unlawful material.

We may remove or disable access to Customer Content that we reasonably believe violates these Terms or applicable law, without prior notice.

6. Our intellectual property

StaffRecorder owns the Service, software, branding, documentation, and all related IP, excluding Customer Content. Feedback you provide may be used by us without restriction or compensation.

7. Subscriptions, fees, and payment

• Fees are billed in advance according to your selected plan unless stated otherwise.
• All fees are non-refundable except where required by law or explicitly agreed in writing.
• You authorize us and our payment processors to charge applicable taxes and fees.
• Pricing may change on renewal with reasonable notice. Cancel before renewal to avoid new rates.
• Free trials convert to paid plans unless cancelled before the trial ends.
• Non-payment may result in suspension, data access restriction, or termination. Accrued fees remain due.
• Chargebacks or payment disputes may result in immediate account suspension.

8. Third-party services

Integrations (including Google sign-in and Google Drive) are provided by third parties under their own terms. We are not liable for third-party outages, data loss, policy changes, account suspensions, or API limitations. Your continued use of integrations is at your own risk.

9. Confidentiality and data export

We implement reasonable security measures described on our Security page. You are responsible for securing devices running the desktop app and credentials for your organization.

Upon termination, you may export Customer Content within a reasonable period if your account is in good standing and fees are paid. We may delete Customer Content after a reasonable retention period following termination, except as required by law.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, STAFFRECORDER AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

Without limiting the foregoing, we do not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free
• Recordings will be complete, accurate, or capture all on-screen activity
• Uploads, backups, or integrations will succeed or be preserved indefinitely
• Results from using the Service will meet your legal, regulatory, or business requirements
• Defects will be corrected within any particular timeframe

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STAFFRECORDER AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS, OR ANTICIPATED SAVINGS, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO STAFFRECORDER FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

These limits apply to the fullest extent permitted by law and regardless of the failure of essential purpose of any limited remedy.

12. Indemnification

You will defend, indemnify, and hold harmless StaffRecorder and its affiliates, officers, directors, employees, agents, and suppliers from and against any and all third-party claims, demands, damages, losses, liabilities, penalties, fines, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use or misuse of the Service
• Customer Content, including screen recordings and their disclosure
• Your violation of these Terms or applicable law
• Your monitoring, employment, or privacy practices
• Disputes between you and your employees, contractors, clients, or regulators
• Claims that we processed data according to your instructions as a service provider

We may assume exclusive defense and control of any matter subject to indemnification at your expense. You will cooperate fully with our defense.

13. Term and termination

These Terms remain in effect while you use the Service. You may stop using the Service at any time. We may suspend or terminate access immediately, with or without notice, for breach, non-payment, security risk, legal compulsion, or any other reason at our sole discretion.

Upon termination, your license to use the Service ends immediately. Sections that by nature should survive (including fees owed, disclaimers, limitation of liability, indemnification, and dispute resolution) survive termination.

14. Force majeure

We are not liable for failure or delay due to events beyond our reasonable control, including internet or cloud outages, cyberattacks, natural disasters, pandemics, labor disputes, government actions, war, or third-party service failures.

15. Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws in your jurisdiction apply and cannot be waived.

Any dispute arising from these Terms or the Service shall be resolved by binding arbitration administered by a recognized arbitration provider in Delaware (or remotely), on an individual basis only. Either party may seek injunctive relief in a court of competent jurisdiction for intellectual property misuse or unauthorized access. You waive any right to a jury trial or to participate in a class, collective, or representative action to the fullest extent permitted by law.

16. General

• Entire agreement. These Terms, the Privacy Policy, and plan details constitute the entire agreement and supersede prior understandings.
• Assignment. You may not assign these Terms without our written consent. We may assign freely.
• Severability. Invalid provisions are modified to the minimum extent necessary; the rest remain in effect.
• No waiver. Failure to enforce any provision is not a waiver.
• Electronic communications. You consent to receive communications electronically.
• Changes. We may modify these Terms at any time by posting an updated version. Continued use after the effective date constitutes acceptance.

17. Contact

Questions about these Terms: info@staffrecorder.com