Terms of Service

Important: These Terms of Service are plain-language guidance for using Staff Recorder. They are not legal advice. Employment and workplace monitoring laws vary by location. A qualified attorney should review and approve the final text before you rely on it for compliance decisions.

1. Introduction and acceptance

These Terms of Service ("Terms") govern access to and use of the Staff Recorder website, web dashboard, desktop application, and related services (collectively, the "Service") operated by StaffRecorder ("StaffRecorder," "we," "us," or "our").

By creating an account, downloading the desktop app, or using the Service, the agency (and the person who registers as account owner) agrees to these Terms and our Privacy Policy. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization. In these Terms, "you," "Customer," or "agency" means the organization that holds the account and the authorized account owner acting on its behalf.

If you do not agree, do not use the Service.

2. Description of the service

Staff Recorder provides shift-based desktop screen recordingfor staffing agencies and employers, automatic upload of completed sessions to the agency's connected Google Drive, a manager dashboard, attendance tracking derived from recordings, and related team management features.

Recording is intended to occur only during scheduled shifts (or other shift windows the agency configures). Staff typically start recording from the desktop app when they are on an allowed shift. The Service enforces shift, quota, subscription, and Drive-connection rules configured for the agency.

StaffRecorder is a technology provider. We do not employ, supervise, or manage your staff, and we are not a party to your agreements with employees, contractors, or clients. We may modify, suspend, or discontinue parts of the Service as described in these Terms.

3. Screen recording and notice to staff

The Service can record staff screens during authorized shift windows. The agency is solely responsiblefor providing any notice, consent, or authorization required by applicable law before recording anyone's screen.

• Staff Recorder is a tool; the agency controls shift schedules and therefore when recording windows occur.
• Inform staff through internal policies and methods required in your jurisdiction.
• Use recordings only for legitimate business purposes — not harassment, discrimination, or unlawful surveillance.
• Define who may access, download, share, or delete recordings.

StaffRecorder does not provide legal or HR advice. Your use of the Service does not mean we approve your monitoring practices. Consult qualified professionals before deploying screen recording.

4. Data ownership and Google Drive

Completed screen recordings upload to the Google Drive account connected by the agency (for example in folders such as StaffRecorder / Recordings). The agency controls folder structure, sharing, retention, and export in Google Drive.

StaffRecorder does not claim ownershipof recording files stored in the agency's Drive. The agency retains ownership of its data and recordings ("Customer Content"). The agency grants StaffRecorder a limited license to host, process, transmit, and display Customer Content solely to provide, secure, and maintain the Service as the agency directs.

StaffRecorder may process limited operational data (such as account details, shift metadata, upload status, and attendance summaries) to operate the dashboard and related features. Personal data handling is described in our Privacy Policy.

Integrations with Google and other third parties are subject to those providers' terms. We are not responsible for third-party outages, policy changes, or data handling outside our Service.

5. Roles and access

The Service uses role-based access within each agency account. At a high level:

• Agency Admin (owner) — full agency settings, billing, Google Drive connection, invites, and broad team visibility.
• Managers — team visibility, recordings, and attendance according to permissions; typically cannot connect or disconnect Google Drive.
• Employees — access to their own shifts, recordings, and related data unless broader access is assigned.

The agency is responsible for assigning appropriate roles, safeguarding credentials, and for the actions of users under its account. You must provide accurate registration information and notify us of unauthorized access at info@staffrecorder.com.

6. Acceptable use

You agree not to:

• Use the Service in violation of applicable law or third-party rights
• Record individuals without lawful authority or required notice or consent
• Access or attempt to access another agency's data, accounts, or recordings
• Reverse engineer, scrape, or circumvent security except where legally permitted
• Introduce malware, disrupt the Service, or perform security testing without written consent
• Resell or sublicense the Service except as expressly authorized in writing

We may investigate misuse, cooperate with authorities, and suspend or terminate access if we reasonably believe fraud, unlawful use, or security risk exists.

7. Accounts, billing, and trials

Staff Recorder is offered on a per-seat subscription basis. Current rates, plan features, and billing intervals are described on our Pricing page.

• Minimum seats: 2 seats (unless otherwise agreed in writing).
• Free trial: 14-day trial may be available for new agencies; terms shown at signup. Trials convert to paid plans unless cancelled before the trial ends.
• Payment: Fees are billed in advance according to your selected plan. You authorize us and our payment processors to charge applicable fees and taxes.
• Changes: Pricing may change on renewal with reasonable notice. Cancel before renewal to avoid new rates.
• Non-payment: May result in suspension or termination. Accrued fees remain due. Fees are generally non-refundable except where required by law.

Billable seat rules (who counts as a seat) are described on the Pricing page and in product FAQs. The agency Admin is always a billable seat; employees who submit recordings are generally billable; viewers who only use the dashboard without submitting recordings may not count as seats unless they submit a recording.

8. Intellectual property

StaffRecorder owns the Service, software, branding, documentation, and related intellectual property, except Customer Content. The agency retains rights to its own data and to recordings stored in its Google Drive.

Feedback you provide may be used by us without restriction or compensation. You may not use our trademarks except as permitted by these Terms or with written consent.

9. Disclaimers and limitation of liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, STAFFRECORDER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Without limiting the foregoing, we do not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free
• Recordings will be complete or capture all on-screen activity
• Uploads to Google Drive or third-party integrations will always succeed
• The Service will meet your legal, regulatory, or business requirements

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STAFFRECORDER SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO STAFFRECORDER FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

The agency will defend and indemnify StaffRecorder against third-party claims arising from the agency's use of the Service, Customer Content (including recordings), violation of law, or monitoring practices, to the extent permitted by law.

Counsel review: Disclaimers and liability limits must be reviewed by a qualified attorney for your jurisdiction before publication.

10. Termination

You may stop using the Service and cancel your subscription according to account settings and billing terms. We may suspend or terminate access for breach, non-payment, security risk, legal compulsion, or other reasonable grounds.

Upon termination, your license to use the Service ends. Fees owed and provisions that by nature should survive (including disclaimers, limitation of liability, and indemnification) remain in effect.

Recordings in Google Drive:Files already uploaded to the agency's Google Drive remain under the agency's control in Google's systems. The agency should manage retention, sharing, and deletion in Drive. Access through the Staff Recorder dashboard may end when the account is closed or suspended.

11. Privacy

Our Privacy Policyexplains how we collect, use, and share personal information, including account data, operational metadata, and how screen recording content is handled in the agency's Google Drive. The Privacy Policy is incorporated into these Terms.

12. Changes to these Terms and contact

We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use after changes become effective constitutes acceptance. If you do not agree, stop using the Service.

Questions about these Terms: info@staffrecorder.com